Shipping Policy

Missing or Damaged Orders

If you haven't received your order within 10 business days then please email us at Shop@bellmott.com Sometimes courier companies can mess up orders and send parcels on the wrong routes, or they might not treat your parcel of Bellmott nicely.  

We are here to help and can often sort things out quickly by directly talking to us and shipping platform managers. 

Expected Delivery Times

We ship orders out Monday and Thursday each week (excluding Queensland public holidays). 

Delivery Terms and Conditions

Our site is only intended for use by people residing in nominated postcode districts within Australia (Service Areas). We do not accept orders from individuals outside those Service Areas. Customers must provide a valid email address and credit card for all orders accepted online unless purchasing through Buy Now Pay Later third parties. We do not accept orders by phone.

We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for any loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address. You must make all appropriate arrangements to assist and allow us to deliver your order, including obtaining any prior security, or other, approvals which may apply to your delivery location.

Bellmott accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.

If you will not be at home at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, Bellmott will leave your order at your front door. If you advise Bellmott of any specific delivery instructions in your order, Bellmott will endeavour to comply with these instructions to the extent reasonably within its control.

You will be responsible for your order from the time we deliver your products to the nominated address. We accept no liability or responsibility for any product once the product has been delivered to you.